Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us first at support@lastshop.co.uk before sending anything back. We'll confirm your return and provide clear instructions on how to proceed. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Your Right to Cancel (UK Consumer Contracts Regulations 2013)
In addition to our 30-day return policy above, UK law gives you the right to cancel your order within 14 days of receiving it, for any reason, without needing to provide a reason. To cancel under this right, simply contact us at support@lastshop.co.uk within 14 days of delivery. If approved, refunds under this statutory right will be processed promptly and in any event within 14 days of us receiving the returned goods (or proof you've sent them back).

Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods and custom or personalised products. For hygiene and safety reasons, personal care items (such as electric toothbrushes, oral care devices, and skincare tools) can only be returned if unopened and in their original, unused packaging — once opened or used, they're not eligible for return unless faulty. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about a specific item. We cannot accept returns on sale items or gift cards.

Return postage
For faulty, damaged, or incorrect items, we cover return postage. For all other returns, the customer is responsible for return postage unless otherwise stated when your return is approved.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at support@lastshop.co.uk.